Our Booking Policy
No-shows & last minute cancellations enormously disadvantage our business. It is so disheartening for our therapists & also disappointing for other clients that may have missed out on a timeslot. Verve employs the very best therapists & we all invest a great deal in further education - for your direct benefit. We are here to look after you!
Client care is paramount to us – we value your time with us as much as you value our time with you. Therefore we hope that you will appreciate our booking policy.
A DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS.
$20 deposit for all bookings under 2 hours and
$50 deposit for all bookings over 2 hours,
For your convenience we can send SMS confirmations 48 HOURS before your appointment.
We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we may offer your spot to another client. Your deposit can be held for your next booking or refunded to you. We can continue rolling over your deposit if you have recurring appointments with us (so that we don’t have to create a new deposit each booking). Deposits may be paid over the phone via credit card or in person with EFTPOS, cheque or cash.
If you don’t provide us with 24 hrs notice or fail to turn up you will forfeit your deposit to cover our business costs. You are absolutely more than welcome to send a friend or family member in your place (even for a different treatment, as long as the entire booking time is taken). We cannot accept messages left on Sundays or on public holidays as sufficient notice as we still won’t have enough time to rebook your timeslot.
THANK YOU FOR YOUR UNDERSTANDING.